Royal & Awesome products are quality. We have spent a long time on the design and development of Royal & Awesome so the quality of the products meet your high expectations. As a result, we hope you won't need to read this page.
In the very unlikely case that you are not 100% happy with your Royal & Awesome product, then return it unworn (we realize you might need to wear it once to try it on) and unwashed within 30 days for a full refund. If you wish to return your product for any reason and it has not been used please fill out the returns form enclosed in your order and return to the below address:
Royal & Awesome Returns C/O Torque Logistics Ltd Wortley Moor Road Wortley, Leeds LS12 4JH
Please send recorded / tracked delivery and retain proof of postage.
The cost of returning a non-faulty item are borne by the customer and is not refundable.
Once your return has been received you will notified by email and your refund will be processed. Please note refunds will take 5-7 working days to reach your account. For obvious reasons we do not refund items that have been worn, washed or soiled.
The steps below outline how you can get a Royal & Awesome replacement item:
We have found this process means your new item will be with you quicker & you can start enjoying your Awesomes sooner.
Royal & Awesome products are the best (we think so anyway) so we use the best companies to deliver your product to you. We also use a variety of options from 'Express' (at extra cost), to 'Standard' which is a bit slower. Delivery options vary slightly depending on where you live in the World, so please make sure and check the site you order from. Delivery options.
If you order before 1pm GMT your order will be dispatched on the same day. If you order after 1pm GMT your order will be dispatched the following day.
We have warehouses in UK, US and Australia. Your order is dispatched from whichever country is nearest.
Please note, we do not deliver at the weekend.
If your Royal & Awesome product arrives too late for your event you can return it using the instructions outlined above. If Royal & Awesome products or our couriers are at fault we will refund the cost of the Royal & Awesome product + P&P. There are some circumstance when neither Royal & Awesome product or the couriers acting on their behalf are at fault, for example, if you have selected an incorrect postage option, or you were absent during delivery. In such a case the cost of returning to sender will be charged at the cost of postage paid. This amount will be deducted from any refunds.
Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. Please note that postage costs for returns are borne by the customer. This does not restrict your statutory rights to return faulty merchandise.
If you have any questions or concerns regarding a potential refund please contact us.
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