Delivery and Returns

Returns Address

Please return your products to the following address with your returns note (if you have lost your returns note please include a short note detailing your Order ID, Name and the reason for your return). You can return your order using a courier of your choice however we would strongly recommend using a tracked service.

Royal & Awesome Returns
C/O Torque Logistics Ltd
Wortley Moor Road
Wortley, Leeds
LS12 4JH

Returns Policy

The following criteria must be met in order to be eligible for a refund.

  • Returns must be postmarked within 30 days of the original order date.

  • Item(s) must be new, unused and in their original packaging, along with all accessories. For obvious reasons we do not refund items that have been worn, washed or soiled.

  • Item(s) must be accompanied by a completed returns form or note detailing your Order ID, Name and the reason for your return.

  • Item(s) should be returned via a traceable shipping method with delivery confirmation.


All shipping costs must be pre-paid by the party returning the merchandise [i.e. the customer, a.k.a. you].

Exchanges

If you would like another item(s), please follow the Returns Process above and return the item(s) for a refund and place a new order. We do it this way as it gets you the Product(s) you want much quicker.

Defective Items

If there is a problem with your order, please contact a customer care representative within 30 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction.

Returns Shipping Cost

We not do refund the cost of shipping on any return items unless the item is damaged, faulty or an administrative error has occurred on our behalf. This does not restrict your statutory rights to return faulty merchandise.

Christmas returns

All Products purchased during the month of December as Christmas presents can take advantage of an extended seasonal returns period. If the item(s) you wish to return meet our Return Policy then you may return them up until the 30th of January.

Sizing issues

If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is INCORRECT.

Processing Times

Returns are typically processed within 3-10 days of receiving the item depending on country and service selected - much faster than anyone in the industry! Refunds will take 5-7 working days after your return has been processed depending on the bank / card provider involved. If a refund is denied based on the above criteria, we will automatically return the item to you by the most economical shipping option possible. The service may not be tracked and is at your [i.e. customer] risk.

Return Restrictions

The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way:

  • Socks, Undergarments or Footwear

Basically, if it goes on your face, feet, hair or derriere or anyone else’s (including your pets) and you took it out of the package – we can’t take it back. It’s yours now...

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